Coverage Relay's AI assistant handles your policyholders' everyday coverage questions and document requests — so your clients get instant help and your team gets its day back.
Works alongside the agency software you already run
Coverage Relay adds a client-facing layer — it doesn't replace your system of record.
Coverage Relay gives your policyholders a place to get answers and documents on their own — and hands the rest to your staff.
Your policyholders ask in plain English and get an accurate answer in seconds — grounded in their own coverage, never a guess.
ID cards, dec pages, and certificates of insurance — available to the right client to download anytime, without an email to your office.
When something needs a person, the assistant opens a service request and routes it to your staff — with the full context attached.
Coverage Relay sits on top of the agency software you already run. It's a client-facing layer — not a replacement for your AMS.
Your clients see your agency — your name and your look. Coverage Relay works quietly in the background.
Built so each agency's data stays isolated and private — with encryption and a full audit trail from day one.
Coverage Relay only answers from your client's own policy documents — and shows them where the answer came from. No invented coverage, no confident-sounding mistakes.
Clients pull their own ID cards, dec pages, and COIs from a portal that's open around the clock — so the routine document requests stop landing on your team.
Coverage Relay is a client-facing layer, not a new system of record. Keep EZLynx, HawkSoft, or whatever you run today — and give your clients a place to get answers on their own.
The assistant answers questions and finds documents — it never changes coverage, binds a policy, or shares anything a client shouldn't see. When a real decision is needed, it hands off to your team. You stay in control.
Coverage Relay handles regulated insurance information, and it's being built that way from the start — not bolted on later. Each agency's data is isolated, encrypted, and fully audited by design, with SOC 2 readiness on our roadmap.
Certifications are in progress — we'll publish them here as we complete them.
Each agency's data is isolated, encrypted, and logged by design — and we're building toward SOC 2 as we grow.
Be one of our founding agencies.
We're onboarding a small first group of independent agencies and building Coverage Relay around what they need. Get in early, get hands-on help, and help shape where it goes.
Request early access and we'll be in touch as we onboard our first agencies.
No demo to schedule, no commitment — just early access as we roll out.